Returns & Refund

Last Updated: 12 August 2025

At Gausset, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process in line with the following policy.

1. Returns

  • You may request a return within 30 days from the date you received your order.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • To initiate a return, please contact our customer support team with your order number and reason for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method (Stripe) within 5–10 business days.

  • Shipping fees paid at the time of purchase are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Non-Returnable Items

  • Gift cards and digital downloads.

  • Items purchased under “final sale” or “clearance” unless defective.

4. Return Shipping Costs

  • Customers are responsible for covering return shipping costs, except in cases where the return is due to our error or defective products.

5. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and a description of the issue.

  • We will arrange for a replacement or issue a full refund at no additional cost.

6. Contact Information

Gausset LTD
71-75 Shelton Street, London, WC2H 9UB, United Kingdom
Email: support@gausset.com